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"Cheri Lovre is the perfect combination of high energy, outstanding knowledge and experience from the field. Cheri provides people and organizations with solutions to serious problems that really work."
--David S. Hottenstein
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De-escalating the Angry Student/Parent....

Learn stages of escalation of behavior and interventions and skills for derailing that behavior at each stage along the way. Teachers frequently face student behavior that is threatening and fear-provoking, and clerical staff and administrators are coping with angry parents who walk through the front doors of the school at any given moment. This unit is focused on nipping behaviors in the bud, at giving students feedback and support that will allow them to make better choices, and in the end, may well prevent incidents that could result in injury.

The focus is to break tensions, stress and aggression into four stages with indicators for each, and then give language and skills for adults in the situation appropriate for each stage. Too, there are general guidelines and concepts that help those who are escalating to feel heard, and to be able to make a different choice without losing face. This concept includes finding ways to reframe the problem and allow the student to feel support in the process, rather than experiencing authority or discipline as the defining force in the process. This is not to excuse their behavior, and it doesn't mean that consequences won't be meted, but that by using techniques other than authority, the student learns to operate out of an internal locus of control. This, then, becomes a part of the students internal coping skill composite, increasing the likelihood that better choices will be made in the future without interventions from adults.


De-escalating...

     
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